At Primmac9, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below:

Returns:

• You have 30 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• Your item must be in the original packaging.
• A receipt or proof of purchase is required for all returns.

Refunds:

• Once we receive your item, we will inspect it and notify you that we have received your returned item.
• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges:

• If you need to exchange an item for the same product, please send us an email at support@primmac9.com.
• Once your exchange request is approved, we will guide you through the process of returning the item and receiving your replacement.

Return Shipping:

• You will be responsible for paying for your own shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at support@primmac9.com so we can resolve the issue.

Non-Returnable Items:

• Certain items such as perishable goods, custom products, and items marked as final sale are not eligible for return.

For any questions or concerns regarding our delivery and return policy, please do not hesitate to contact us at support@primmac9.com. We are here to help and ensure you have a positive shopping experience with Primmac9.

Thank you for choosing Primmac9!